Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you.
To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
I am unsure whether or not you hear our concerns, but it is clear for everyone that MYOB (despit it's claim) has been ignoring this issue for many months. I suggest that MYOB should learn about their obligations and their risk if users sue MYOB for loss of receiveables as a result of this serious issue or if all frusterated users come together and complain to ACCC!
I definitely hear your concerns. My colleagues have already ensured that the issue with Invoice Reminders has been passed on and our developers are still looking into the issue. In the meantime, I highly recommend following the workaround provided by Princess_R, wherein you can manage your Invoice Reminders via the browser.
I understand the seriousness of this concern stemming from the issues you've encountered with our service. Hence, I've promptly escalated your concern to the relevant team. Further investigation will be conducted and they will contact you within the next two business days to help address this issue. Please know that we are committed to providing the support you deserve as our customer.
Feel free to reach out anytime you need further assistance.
Regards, Jessica
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Working","id":"message:834778","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:256538"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:834778"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:834778"},"body@stripHtml({\"truncateLength\":200})":" Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you. ","body@stringLength":"204","rawBody":"
Good morning
Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?
Thank you.
","kudosSumWeight":0,"postTime":"2023-09-04T12:59:41.923+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:834778_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":759},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:834778":{"__typename":"Conversation","id":"conversation:834778","solved":true,"topic":{"__ref":"ForumTopicMessage:message:834778"},"lastPostingActivityTime":"2024-05-06T14:05:40.812+10:00","lastPostTime":"2024-05-06T14:05:40.812+10:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:834778":{"__typename":"ModerationData","id":"moderation_data:834778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:834778_1":{"__typename":"Revision","id":"revision:834778_1","lastEditTime":"2023-09-04T12:59:41.923+10:00"},"ForumReplyMessage:message:867201":{"__typename":"ForumReplyMessage","id":"message:867201","conversation":{"__ref":"Conversation:conversation:834778"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":867201,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Invoice Reminders Function not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:867201"},"parent":{"__ref":"ForumReplyMessage:message:867171"},"body":"
I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
\n
\n
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
\n
\n
Cheers,
\n
Princess
","body@stringLength":"1076","rawBody":"
HI ,
\n
\n
I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
\n
\n
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
\n
\n
Cheers,
\n
Princess
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
\n
\n
Cheers,
\n
Princess
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To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying\" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
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To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying\" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
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HI
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
Regards
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Hi,
I am unsure whether or not you hear our concerns, but it is clear for everyone that MYOB (despit it's claim) has been ignoring this issue for many months. I suggest that MYOB should learn about their obligations and their risk if users sue MYOB for loss of receiveables as a result of this serious issue or if all frusterated users come together and complain to ACCC!
I am unsure whether or not you hear our concerns, but it is clear for everyone that MYOB (despit it's claim) has been ignoring this issue for many months. I suggest that MYOB should learn about their obligations and their risk if users sue MYOB for loss of receiveables as a result of this serious issue or if all frusterated users come together and complain to ACCC!
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I definitely hear your concerns. My colleagues have already ensured that the issue with Invoice Reminders has been passed on and our developers are still looking into the issue. In the meantime, I highly recommend following the workaround provided by Princess_R, wherein you can manage your Invoice Reminders via the browser.
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I understand the seriousness of this concern stemming from the issues you've encountered with our service. Hence, I've promptly escalated your concern to the relevant team. Further investigation will be conducted and they will contact you within the next two business days to help address this issue. Please know that we are committed to providing the support you deserve as our customer.
\n
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Feel free to reach out anytime you need further assistance.
I definitely hear your concerns. My colleagues have already ensured that the issue with Invoice Reminders has been passed on and our developers are still looking into the issue. In the meantime, I highly recommend following the workaround provided by , wherein you can manage your Invoice Reminders via the browser.
\n
\n
I understand the seriousness of this concern stemming from the issues you've encountered with our service. Hence, I've promptly escalated your concern to the relevant team. Further investigation will be conducted and they will contact you within the next two business days to help address this issue. Please know that we are committed to providing the support you deserve as our customer.
\n
\n
Feel free to reach out anytime you need further assistance.
