Forum Discussion

Experienced Cover User

3 years ago

Invoice shows as paid but still appears in the Receivables report

Not sure if this query is in correct location. But here goes. Had a customer pay an invoice in June. It was entered against his account and June reconciled and matched my bank statement. It appears a...

Steven_M

Former Staff

3 years ago

Hi brill

You haven't accidentally added the incorrect date to the payment by chance have you i.e. 01/06/3022 or something of that nature?

If that hasn't occurred, getting a screenshot of the invoice and payment transaction along with a copy of the report would be required for further investigation.