Forum Discussion

brill's avatar
brill
Experienced Cover User
3 years ago

Invoice shows as paid but still appears in the Receivables report

Not sure if this query is in correct location. But here goes. Had a customer pay an invoice in June. It was entered against his account and June reconciled and matched my bank statement. It appears a...
Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi brill 

 

You haven't accidentally added the incorrect date to the payment by chance have you i.e. 01/06/3022 or something of that nature?

 

If that hasn't occurred, getting a screenshot of the invoice and payment transaction along with a copy of the report would be required for further investigation.

brill's avatar
brill
Experienced Cover User
3 years ago

Hi Steven,

 

I have attached screen shot of invoice in question and the Aged receivables report.

  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi brill 

     

    Thanks for that Aged Receivables report.

    Would you mind posting a copy of the invoice and the payment transaction please so we can investigate further.

    • brill's avatar
      brill
      Experienced Cover User
      3 years ago

      I hjave found the problem. There are 2 invoices for exactly the same amount. One paid. One not. Not duplicates because they are 2 months apart and they did order 2 lots of the same plant. Thanks for your help.

       

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