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amandapns's avatar
amandapns
Member
5 years ago
Solved

Invoices being sent through Account Right being rejected

In the past few days we have been receiving undeliverable messages from MYOB Account Right when we send invoices to one client.  We have been sending them for years and it has just in the last few da...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi amandapns 

    Yes, if noreply@apps.myob.com is blacklisted then the emails would be undelivered with this diagnostic code. Therefore, we would recommend getting this email address whitelisted or alternatively sending the emails using Outlook, which can be done by unticking Send emails using AccountRight under Setup>>Preferences>>Emailing. 

     

    Please let us know if you have any questions. 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi amandapns 

Yes, if noreply@apps.myob.com is blacklisted then the emails would be undelivered with this diagnostic code. Therefore, we would recommend getting this email address whitelisted or alternatively sending the emails using Outlook, which can be done by unticking Send emails using AccountRight under Setup>>Preferences>>Emailing. 

 

Please let us know if you have any questions. 

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