Invoices email problems
We've been using MYOB Account Right for a long time. I currently do invoices and statements on the desktop version of our AccountRight software even though we have an online account I find it easier ...
Forum Discussion
Hi RC_Admin,
Thank you for letting us know about the issue, I understand that you having some issues in sending invoices. This can be fix by clearing the cache of your Accountright. Please follow the steps below :
Here are the steps to follow to clear the cache.
- Click the windows button + R
- Type %localappdata%/myob and click okay.
- Open folders AccountRight > Current > Cache.
- Delete all data inside the folder.
After that, we could try again and see if the invoice email could be sent.
Feel free to write a post if you need further assistance.
Cheers,
Jem
Hi Guys
We have had problems with a few customers saying the invoice was never received even though OK in the sent emails list. I have a number of email addresses myself so I tested and with one of them I had the same problem. I contacted the email host who said they had identified some issues at their end. Now working. Not so easy when you're dealing with a customers host.
