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BullInd's avatar
BullInd
Contributing Cover User
9 days ago

Invoices emailing to wrong customer

I've recently be made aware that our cash sale invoices are going to another customer as well as the intended recipient, I've checked the card file & all is correct their, apparently the wrong custom...
BullInd's avatar
BullInd
Contributing Cover User
8 days ago

Earl,

ALL details are correct in the card file & when sending invoices but the customer still keeps receiving them, I tried to contact MYOB yesterday but after waiting 1.5 hours on the phone I gave up, I sent a request for someone to contact me via your chatbot today but still waiting

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 days ago

    Hi BullInd, 

     

    Thanks for checking that and for spelling out what’s happening. Since all information is correct in the customer card, it would be best to reach out to our support team so they can investigate further.

     

    Our wait times are in fact longer than usual. If reaching out by phone is not possible with that wait time, I believe it’s best to reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

     

    Regards,
    Genreve

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