Invoices from 1 supplier not in In Tray

Experiencing the same issue, and it’s escalating—last week it was one supplier, now three. Support’s suggestion to “for now you can drag and drop” isn’t workable. I deal with hundreds of emails weekly and have no way of knowing which supplier's invoices aren’t forwarding. Dragging and dropping 100+ invoices a week is impossible. This has been going on for over a week—urgent resolution is needed.

Couldn't agree more!

The problem is not rectified.

I still have this one supplier whose emails I cannot forward directly to the In Tray and have them show up.

I can drag and drop their invoices from their emails, or forward the email after deleting the body of the email and sending the pdf attachment only but that is beside the point, I shouldn't have to do this.

Hoping someone from MYOB looks at this thread and takes things seriously as this has only begun happening in the last couple of weeks and finding our own work arounds is not good enough.

Thanks for info DaniGW.  Wasn't too sure if that was what MYOB had advised you but obviously not.  It must definitely be a MYOB issue as happening to too many people to be a user error.  I have been adding invoices to my In Tray this way for the last 6 years and never had a problem until the last couple of weeks.  I know I haven't changed anything I do so must be MYOB itself.  I have transferred 10 invoices this morning via my In Tray and so far all successfully.  Lets hope the problem has been rectified!

Hi profixp2020

I totally agree that it's not good enough, just passing on what has worked for me in the mean time hoping to help others.

Hi DaniGW

Is this supposed to be the permanent solution or will the issue be resolved?  If it is permanent solution it really isn't satisfactory!

Hi Vector and MelCabs

I have discovered this morning that if I delete the body of the email before forwarding, so leave just the pdf attachment, it will show up in the In Tray.

Hope this may work for you.

I have just spoken to the tech support as I was not happy with the response times.

I have been told that moving forward - when sending your invoice to the tray - you need to delete the body of the invoice first including the signatures and then send the invoice.  I have tried this twice and it appears to be working.  Good luck.

I have been having the same issue over the last few days.  I forward all of my invoices from my emails to MYOB so I know it works.  As an example today I have sent 10 invoices to my in tray but for some reason only 5 appear in the actual in tray.  I have also noticed that on the command screen it is showing that there are 5 "In Tray Documents" but as said above there is nothing actually in my intray.

Thankyou. I appreciate that suggestion. I will use that for now until its resolved :)