Forum Discussion

Broomfish's avatar
Broomfish
Experienced User
6 months ago

Invoices not going to In Tray

i just went to enter a few days of invoices and found the in tray is empty none of the ones forwarded to the special email address are there for the last few days so i tried to import one manually ...
Desktop
  • Broomfish's avatar
    Broomfish
    6 months ago

    This was 3 weeks ago.  after talking to someone at MYOB it turned out there was an issue with connections through Starlink ISP that MYOB were aware of that was causing this.  It fixed itself the next day 

Shella_A's avatar
Shella_A
MYOB Staff

Hi Broomfish

 

Thanks for the screenshot. I can see that there's an issue with your invoices not showing up in the In Tray. This could be due to a temporary system glitch or an issue with the email forwarding. If the problem continues, consider asking MOCA, our virtual assistant, for help. If MOCA can't sort it out, our live chat team will jump in. They're ready to troubleshoot and find a solution. Don't hesitate to ask if you have more questions.

 

 

Kind regards,

Shella

Broomfish's avatar
Broomfish
Experienced User
6 months ago

This was 3 weeks ago.  after talking to someone at MYOB it turned out there was an issue with connections through Starlink ISP that MYOB were aware of that was causing this.  It fixed itself the next day 

  • MikeG1's avatar
    MikeG1
    Admin
    6 months ago

    Hi Broomfish , sorry you didnt receive a reply to your post. Thank you updating here with the solution so that it might help others!

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