Forum Discussion

LindyMH's avatar
LindyMH
Trusted Cover User
3 days ago

Invoices not sending

Hi

I continue to have issues with invoices being sent every month.

This month is the worst I've ever had.  Of the 44 invoices I sent (through MYOB directly and not outlook) 12 of them have appeared not to have been sent at all.

I've even tried sending them twice and nothing. 

This is very frustrating.  I've checked the email sent in both desktop and online browser and they are just blank.

Anyone have any ideas why this is happening as it's very frustrating.

Thanks.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    17 hours ago

    Hi LindyMH,

     

    Totally get how annoying that is, especially when you’ve sent them twice and they still look blank. If invoices show as blank in Sent Emails (desktop and browser), it usually means something’s stuck. Best move is to reach out to our team so they can check your email status and those specific invoice IDs. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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