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MYOBuser25's avatar
MYOBuser25
Experienced Cover User
16 hours ago

Invoices sent through AccountRight missing info

We recently switched from sending invoices through our own email to sending through AccountRight.  This morning we received an email from a customer advising that our bank account details are missing...
Genreve_S's avatar
Genreve_S
MYOB Moderator
15 hours ago

Hi MYOBuser25,  

 

Thanks for sharing the issue with your email format. I can understand why you'd switch back to your own email after the bank details were missing.

 

To check whether the invoice form is causing the layout issue:

  1. Check which invoice form is selected for emailing and preview it.
  2. Try sending with a standard invoice form.
  3. If that looks right, check the custom form’s page setup and the position of the footer and bank details.

Personalising invoices has steps for customising AccountRight forms. If that doesn't fix the formatting issue, I recommend contacting our support team so they can help.


Regards,
Genreve

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