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LindyMH's avatar
LindyMH
Trusted Cover User
4 months ago

Issues with backorders

So it may be user error here but lets give this a go.

 

When I currently create a purchase order and there is a back order the normal process is when you create a bill (invoice) you put in the billed amount and then the item numbers that were back ordered.  The system then "re-creates" another purchase order (with the same number) for the back ordered items until they come in. 

I attach the first invoice that comes in from the supplier and wait for the back order.

What I am finding though is that when I go in to the Intray, the bill is still sitting there saying there is no attachment and it stays there until I pay the invoice.

I have no issues with the "back ordered" purchase order as I am able to convert that to a bill (invoice) and link the invoice to it and it drops out of the list on the Intray.

Is it something I'm doing wrong because it's starting to do my head in.

Thanks

Lindy

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi LindyMH

     

    Thanks for the detailed explanation. The way In tray documents work is once you link it to a bill, it drops out of the In Tray straight away. It doesn’t wait for payment.

    If it’s still hanging around, it usually means the doc was attached inside the bill, not linked from the In Tray. Easy one to mix up, they look pretty similar.

    If you’re linking it from the In Tray and it’s still showing, best to get in touch with support. You can lodge a support ticket on the MyAccount window or jump on live chat with MOCA, our virtual assistant, and our support team take a closer look.

     

    Regards,
    Genreve 

  • LindyMH's avatar
    LindyMH
    Trusted Cover User
    4 months ago

    I've been using MYOB for a number of years now so I am aware of how it works - generally.

    It was definitely linked from the In tray.   I never attach inside the bill - it has never worked properly that way so I don't do it. 

    Oh well - seems like a long drawn out visit to support to fix something.  I'll wait I think.  It's been happening for a long time now, a few more days won't hurt.

    Thanks anyway.

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