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GEB's avatar
GEB
Experienced User
11 days ago

Manual entry of payments from customers

Since the update this week (using desktop version) when entering a payment from a customer it's automatically applying a discount for the balance of a short paid invoice that's under investigation and incorrectly closing the invoice.  This is ridiculous MYOB - fix it please. 

Also many many moons ago i requested you address the extra empty line that is generated when a discount automatically applies to an invoice.  Total waste of time and very annoying to have to go into the discount credit generated and delete the superfluous line. Although it doesn't show on the attached the highlighted line posts $0.00 in the amount column

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 days ago

    Hi GEB, 

     

    That’s quite unusual. I’ve checked internally but couldn’t find any reports or cases similar to what you’ve described.

     

    As a first step, please check the invoice’s payment history and confirm whether a discount was selected when the payment was recorded. Discounts aren’t supported for part payments, so try recording the short payment without applying a discount, or use a customer credit note for the difference.

     

    If the extra $0.00 GST line still appears, I recommend reaching out to our support team so they can investigate it. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant. 

     

    More information:

    https://www.myob.com/au/support/myob-business/sales/receiving-payments

     

    Regards,
    Genreve 

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