My monthly MYOB subscription invoice has overcharged me can MYOB contact me privately please?

Hi Kidsbeer - yes I went back and forth with MYOB trying to understand what was going on. I think the higher amount was due to processing 3 fortnightly payruns in 1 month. I also noticed a "refund" amount at some point in time. In the end I noticed it only happened about once (or twice) a year so I then ceased querying it - the point was that it was frustrating trying to get a simple answer to my question so it sounds like that has happened with you.