Several months ago I had issues with MYOB In tray not receiving emails. This is happening again, but not to every email sent. Once again, we are incurring late penalties because invoices are not being received. The emails are pdf, less than 10mb, and there are no email signature items which may cause a problem. Can you please fix, as this is most annoying.
Hi sleep
Thanks for your post and Welcome to the Community Forum.
Generally, when this happens, it is due to one of the following reasons: Documents are bigger than 10 MB in size, or Documents are not in one of these formats: PDF, JPG, JPEG, TIFF, TIF, or PNG.
Therefore, please check this with the supplier and if they have emailed the document in the correct size and format, get them to email the document directly to your business/personal email address (as a test) and then check if you can forward that document to the In Tray email address. This would help in troubleshooting. If the issue is with the document or if In Tray is not recognizing the supplier's email address.
Please let me know how you go.
Please feel free to post again. I'm happy to assist you further.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi sleep
Thanks for your reply, When you do email on your In Tray, did you received an error message or something that pops up on your screen? If yes, can you please provide me the screenshots of the error message. Or the screenshots of what you can see on your screen. Make sure sensitive information is removed from the screenshots before posting on Forum.
You can check this Help Article, Emailing documents to your In Tray, has information on what options are available and how they can be set up.
Let me know if you require any further assistance with this. I'm happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi Celia, there is no message or pop up. It's as if the email with the invoice just disappears into thin air.
Hi sleep
I appreciate your patience for getting back to me and provided information on the issue. Can you please try resetting your in tray email address by going to In Tray>>and click on email>> Reset email. and it should work. If still having an issue send me your product serial number in Private Message
I'll wait for your response, I am happy to assist you with this.
Regards,
Cel
