Forum Discussion

Emma1201's avatar
Emma1201
Experienced User
2 years ago

Myob online payments date

Hey all,  Our auto-recorded moyb online payments are sporadically being recorded on the wrong date. Makes super annoying when reconciling.  Emma
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Emma1201, 

 

Thanks for posting and we appreciate your feedback.

 

I'm sorry to hear about your difficulties matching Online Payments because of the dates. I understand that there will always be room to improve how the application handles this. Unfortunately, there is no way to control the dates of the transactions that are from bank feeds because all the information from bank feeds is given by the bank (which we don't have any control of). To make matching bank feeds easier we could go to Preferences > Banking and mark the "Auto-allocate bank transactions to outstanding MYOB invoices or bills [System-wide]" check. Also, I recommend reading through this article Online Invoice Payments, this will give you more information regarding how online payments work in the application 

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Cheers, 
Genreve

 

Emma1201's avatar
Emma1201
Experienced User
2 years ago

Thank you for replying.

 

Perhaps there should be some parameters around the creation of the bank deposit. 

Eg does myob make deposits on a Sunday? 

 

Due to the fact myob has the information about when it settles the funds there might be an option to improve. 

 

Eg. the customer made the payment 5/10 (which myob recorded) then the deposit was entered as 8/10, even though the funds were settled the next day being 6/10.

 

Emma

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Emma1201, 


    Thanks for your response. 

     

    I understand how improving the dates of the deposits would improve the bank feeds overall. Unfortunately, there is a disconnect with how the information is recorded. The moment the payment is received the payment transaction is recorded in the file. On the other hand, the bank feed transaction only updates depending on when the bank records the deposit (all information in the bank feeds is from the bank). 

     

    Rest assured we will raise this suggestion to the team. There is always room for improvement in everything. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,

    Genreve

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