Myob online payments date
Hey all, Our auto-recorded moyb online payments are sporadically being recorded on the wrong date. Makes super annoying when reconciling. Emma
Forum Discussion
Hi Emma1201,
Thanks for posting and we appreciate your feedback.
I'm sorry to hear about your difficulties matching Online Payments because of the dates. I understand that there will always be room to improve how the application handles this. Unfortunately, there is no way to control the dates of the transactions that are from bank feeds because all the information from bank feeds is given by the bank (which we don't have any control of). To make matching bank feeds easier we could go to Preferences > Banking and mark the "Auto-allocate bank transactions to outstanding MYOB invoices or bills [System-wide]" check. Also, I recommend reading through this article Online Invoice Payments, this will give you more information regarding how online payments work in the application
Let us know if you require any further assistance with this. We're happy to help.
Cheers,
Genreve
Hi Genreve,
I have been having the same problem for a few months. The payment from our bank account is coming in earlier then MYOB generating the Bank Deposit.
Bank Deposit is 17/11/23, MYOB generated this deposit on 19/11/23. When doing a bank reconciliation the transactions MYOB have generated need to be deleted and re-deposited on the correct date.
This is an MYOB problem and has nothing to do with the bank. This was working fine up until a few months ago so something has happened to change the way MYOB generates the Bank Deposits
