Forum Discussion

GAP's avatar
GAP
Contributing Cover User
3 months ago

MYOB Subscription invoices no longer being emailed

we are no longer receiving emailed subscription invoices from MYOB - the payments are still going through ok and I can get a copy by logging into our account but I would prefer that I still received ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi GAP,

 

Please check your account's email preferences and ensuring that they are set to receive subscription-related emails. Additionally, please check your spam or junk folder, as emails may have been filtered there.

 

If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

 

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