MYOB Support? Online payments
Hi, I had a random MYOB payment in our bank account but was not recored in MYOB so have no idea who it is from. The amount does not match any invoices. I have tried to call the 1300 783674 line ...
Forum Discussion
Hey PBTannie
I'd recommend checking out the online payment reports available in your file to track down details of the payments received and fees paid for online payments. Select the "Transaction details" report and you'll be able to filter the report to see specific payments. More information on this page.
For future, our AccountRight Priority service team will always make sure to help resolve any technical issues, however, if you have any questions about online payments, that's handled by our financial services team. You can reach the team by raising a support ticket from your My Account dashboard, make sure to select the "Financial Services" category. For other contact options, check out this page.
Yes i have done that, i can work out who it was from but i didnt get the full amount paid into our bank account and also want to know why it didn't get recorded. I would like help on how to enter this in the system as myob have taken out a fee for this payment. Problem is there is zero customer support from myob. They do not answer the phone or support requests. I was hoping someone knew how to contact them.
Hey PBTannie
Surcharging is automatically enabled when you first set up online payments. Options to change these settings to your preferences can be found in your settings, this page has instructions and explains how the surcharging and fees work. How online payments are recorded in MYOB and what to look for if your payments aren't auto-matching to a transaction can be found here. Hope that helps.
Easiest way to contact the team for any questions about online payments would be to raise a support request via My Account, the last link in my last response also includes other contact options. You also have your AccountRight Priority support option available as well for other questions using AccountRight.
