Forum Discussion

Alplasco's avatar
Alplasco
Contributing User
2 months ago

New Verification for online payments

Is anyone else experiencing not able to email invoices as the du to the new verification for online payments

 

On Wednesday the 19th March I was no longer able to email invoices. Got the warning message that you need to complete Business verification to email invoices. I sent the relevant information to MYOB I have had no communication from them. It is now Friday the 21st March and I still can not send Invoices via Email. This is now impacting business, I wish to cancel the verification as I no longer want to continue with this progress. As it is in the verification process I do not have the option to cancel 

 

Get very frustrated with MYOB impacting our business

3 Replies

Sort By
  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi Alplasco,

     

    I can see that a ticket has already been submitted regarding this issue. Our support team will be in touch with you as soon as possible to assist. I appreciate your patience while we work through it.

     

    Regards,

    Sai

  • Alplasco's avatar
    Alplasco
    Contributing User
    2 months ago

    Yes I put that in this morning and I am still waiting. Two days of not being to email Invoices is not acceptable

    Just cancel the verification process. So I can do my job!!

  • Alplasco's avatar
    Alplasco
    Contributing User
    2 months ago

    A solution has been reached and I can now email invoices

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.