Forum Discussion

crickets's avatar
crickets
Contributing User
13 days ago

Online customer payments

Has the way MYOB process online payments changed recently? Up to a month ago when a customer paid via an email link the money went into an allocated account in MYOB. I could check them and then allo...
Genreve_S's avatar
Genreve_S
MYOB Moderator
13 days ago

Hi crickets

 

I see you're having trouble getting your bank feeds to sync with your online payments. Normally, this should happen automatically. If it's not, there might be something in the way, and we might need to do a manual match.

 

Check out our article on 'Automatically Matching Online Invoice Payments' for a clearer idea of how things should be working.

 

Thanks,
Genreve

  • crickets's avatar
    crickets
    Contributing User
    12 days ago

    Thank you.

    It looks like it was formally a free service and now its not. Is that correct?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      12 days ago

      Hi crickets,

       

      As far as I know, online invoice payment has always been a paid service, but it's up to you whether you want to use it and pay the charges. Just a heads-up, you can pass on these surcharges to your customers if needed. Check out the article 'Online Invoice Payments' for more details.

       

      Feel free to start a new thread if you need more assistance.

       

      THanks,
      Genreve