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Peter-Lowa's avatar
Peter-Lowa
Contributing User
4 years ago
Solved

Online Payment Fees

I Have a question about online payment of invoices.   It says that we can pass on the surcharge for credit and debit card payments to our customers, is this surcharge in addition to the 1.8% + 25c ...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Peter-Lowa 

     

    Help Article: Customer surcharging for online payments outlines how surcharging does work for online payments.

    However, to directly answer your questions:

    • The 1.8% surcharge for card payments can be oncharged to the customer. The $0.25 per transaction fee will only be charged to your business and not the payer.
    • When online payments are enabled on an invoice, customer will have the option to pay via Credit Card or BPay. There is no way to deactivate one specific payment method.
Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Peter-Lowa 

 

Help Article: Customer surcharging for online payments outlines how surcharging does work for online payments.

However, to directly answer your questions:

  • The 1.8% surcharge for card payments can be oncharged to the customer. The $0.25 per transaction fee will only be charged to your business and not the payer.
  • When online payments are enabled on an invoice, customer will have the option to pay via Credit Card or BPay. There is no way to deactivate one specific payment method.