I had this problem today. I realised that the invoice had accidentally been closed off for payment which we then took off. I think this broke the link somehow so the client could not pay when they clicked on the link.

I deleted and re-issued the invoice which appears to have fixed the problem.

Hi Charlene79 

I posted earlier regarding the same - but MYOB are mute

The Doc

Hi Charlene79  and The_Doc 

Thank you for your post. I appreciate you reaching out to us about this. We don't have any known issues with Online Invoices Payment at the moment, but I will make sure to raise this with the team. If you encounter this again, kindly send an error log by following the steps in this Help Article: Collecting error information for MYOB Support

You may also send an email to our Financial Services (support@myobpayby.com).

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Hi bizbuz6 

Thank you for sharing on how you resolved your issue. If you encounter any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!

Regards,
Earl