Online payments not working
My client has been trying to pay an invoice online payments 'Pay Now' button not working and getting an error message - They are unable to process the payment. HELP
Forum Discussion
Well, this is awkward. Looks like something went wrong!
Hi Tracyferret,
Thank you so much for your post and welcome to Community Forum!I am sorry to hear that you were having issues in processing online payments. I just want to thank you for the detailed information. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
This type of error occurs if there is:
- Invalid character in the invoice number.
- Missing Country on the linked customer card.
To fix this, Remove invalid characters from the invoice number. Should be numeric only and Ensure customer card has a country set.
Please do let me know how you go on this.
Regards,
Earl
