Online payments
hi, First of all i am really **bleep** that myob has shoved this online payment feature onto us. it is creating a lots of issues. Myob closed off an invoice yesterday but i haven't received payment ...
Forum Discussion
Hi Nat,
Sounds like you’ve had a bit of a tough time using the online payments feature. When a customer pays via online payment, the payment date they see isn’t usually the same as the date it lands in your bank account. You can read more about how that works here.
As for the surcharge you mentioned, they’re usually classified as “spend money” transactions. You can read about online payment surcharging from this link.
If you’ve decided you want to completely turn off online payments, you can follow the steps outlined here.
Regards,
Genreve
This is not the problem.
Can you please tell us how we can verify our Company information - if we have to, WITHOUT signing up for MYOB's online payment that we do not want to use...
Surely MYOB cannot stop us from using the basic accounting procedure of emailing invoices to our customers???????? In case you haven't noticed, MYOB is making me angry, total waste of my time, which I do not have.
Hey cramptons
Online payments will be switched on by default after completing the business verification process, however, users are able to update their settings based on their preferences. If you do not wish to use online payments, instructions to turn it off completely can be found on this page.
Can you please explain why we have to go through all this in order to turn off something we do not use??? We have never used it, and don't want to.
and listening to the comments here on the forum, it is not as easy as you say??
Surely MYOB cannot stop us from emailing invoices to our customers??
Hi Genreve,
I have mentioned in my original post that i have already turned off the online feature in settings. It does show as disabled. However, when i create new invoice on myob, the online payment option comes up!!!
You mentioned, "the date the customer pays is not the same date as money lands in bank", then why is myob closing off the invoice on that same date. i had an invoice closed off on 30th may. but the payment landed on the 2nd june. I was not aware until yesterday that MYOB would be closing off the invoice by themselves. so I spent hours yesterday trying to reconcile account (for May)not knowing where the discrepancy was because myob decided to close off invoice on the 30th without my knowledge and without checking to see if the money has landed in the bank. I am indeed having a tough time using this feature because it is flawed and useless. We were fine receiving payments via eft or direct deposit but MYOB sort of blackmailed us into getting this feature by restricting email function!! MYOB should have given us an option to choose to have this feature and not make it mandatory and forced.
I want to turn this option off as well, it is stupid and was forced onto us by providing company information to be verified, which is fine and it has been verified, but we don't want out customers to click on a link from our invoice that we send them. However when i click the link you just put up there above to completely turn off online payments I have no idea where you are telling me to go. I can't see a settings or sales setting option
Hey KCrabb
Step by step instructions to turn online payments off in your MYOB file can be found on this page.
You will need to be an online administrator or owner to be able to edit your online payment preferences.
For more information on user access roles, check out this page.
I followed instructions above and turned off online invoicing, i then emailed myself a dummy invoice to see what gets emailed and it still has online payment options...how to i get rid of all of those added things on my email invoice? i don't want to be able to pay or view anything but the pdf that i attach
