Online payments
hi, First of all i am really **bleep** that myob has shoved this online payment feature onto us. it is creating a lots of issues. Myob closed off an invoice yesterday but i haven't received payment ...
Forum Discussion
Hi Nat,
Sounds like you’ve had a bit of a tough time using the online payments feature. When a customer pays via online payment, the payment date they see isn’t usually the same as the date it lands in your bank account. You can read more about how that works here.
As for the surcharge you mentioned, they’re usually classified as “spend money” transactions. You can read about online payment surcharging from this link.
If you’ve decided you want to completely turn off online payments, you can follow the steps outlined here.
Regards,
Genreve
I want to turn this option off as well, it is stupid and was forced onto us by providing company information to be verified, which is fine and it has been verified, but we don't want out customers to click on a link from our invoice that we send them. However when i click the link you just put up there above to completely turn off online payments I have no idea where you are telling me to go. I can't see a settings or sales setting option
Hey KCrabb
Step by step instructions to turn online payments off in your MYOB file can be found on this page.
You will need to be an online administrator or owner to be able to edit your online payment preferences.
For more information on user access roles, check out this page.
I followed instructions above and turned off online invoicing, i then emailed myself a dummy invoice to see what gets emailed and it still has online payment options...how to i get rid of all of those added things on my email invoice? i don't want to be able to pay or view anything but the pdf that i attach
Hey KCrabb
When updating your online payment preferences, the changes will pull through to any new invoices created after your preferences have been set. For any invoices that were created prior to changing your preferences, you'll need to click into the invoice and manually change it for the invoice. Instructions to update payment preferences for an invoice can be found on this page.
