Forum Discussion

Nat's avatar
Nat
Experienced Cover User
8 months ago

Online payments

hi,

First of all i am really **bleep** that myob has shoved this online payment feature onto us. it is creating a lots of issues. Myob closed off an invoice yesterday but i haven't received payment in the bank yet. i went to delete the payment, so i know the invoice hasn't been paid and i can keep track of it, but myob wont even allow me to delete payment as there is surcharge linked to it. and says we need to delete that first, but i cant find where the surcharge invoice is and how to delete it. i have spent hours rectifying transactions yesterday and today, this is just stupid.

BTW I disabled the online payment feature, it worked for a day but this morning it showed on new invoices again. when i went to disable it again, it shows as disabled. however, new invoices still shows the option. I am so fed up of MYOB just changing and introducing these stupid features that we have no control over. looks like time to switch to XERO. 

If anyone knows how to solve this or how to find and delete surcharge/merchant fee transaction, please let me know.

23 Replies

  • KCrabb's avatar
    KCrabb
    Member
    4 months ago

    I followed instructions above and turned off online invoicing, i then emailed myself a dummy invoice to see what gets emailed and it still has online payment options...how to i get rid of all of those added things on my email invoice?  i don't want to be able to pay or view anything but the pdf that i attach

     

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    3 months ago

    Hey KCrabb​

    When updating your online payment preferences, the changes will pull through to any new invoices created after your preferences have been set. For any invoices that were created prior to changing your preferences, you'll need to click into the invoice and manually change it for the invoice. Instructions to update payment preferences for an invoice can be found on this page.

  • KCrabb's avatar
    KCrabb
    Member
    3 months ago

    The PDF invoice that our customers can view or download, our bank details at the bottom are cut off so they cannot see the full payment instructions.  How do I fix that so that the PDF displayed is the FULL invoice?  It is worthless as it looks now as bsb displayed but cut off the account number and rest of the page