Forum Discussion

Experienced Cover User

8 months ago

Online payments

hi,

First of all i am really **bleep** that myob has shoved this online payment feature onto us. it is creating a lots of issues. Myob closed off an invoice yesterday but i haven't received payment in the bank yet. i went to delete the payment, so i know the invoice hasn't been paid and i can keep track of it, but myob wont even allow me to delete payment as there is surcharge linked to it. and says we need to delete that first, but i cant find where the surcharge invoice is and how to delete it. i have spent hours rectifying transactions yesterday and today, this is just stupid.

BTW I disabled the online payment feature, it worked for a day but this morning it showed on new invoices again. when i went to disable it again, it shows as disabled. however, new invoices still shows the option. I am so fed up of MYOB just changing and introducing these stupid features that we have no control over. looks like time to switch to XERO.

If anyone knows how to solve this or how to find and delete surcharge/merchant fee transaction, please let me know.

23 Replies

Nat
Experienced Cover User
8 months ago
P.S I have located the surcharge journal and have deleted the payment. Now, if and when we receive the amount in our bank, do we need to create the surcharge journal again? what if we do not? because we actually never received that surcharge amount? who gets that extra money from the customer?
Nat
Experienced Cover User
8 months ago
I totally agree. I would have never signed up for this if they hadn't disabled the email function. Felt very forced to do so. Btw who gets the surcharge amount? I have only received the exact amount in the bank as the invoice, But the customer has been charged more. Where does that extra money from the customer go?
cramptons
Trusted Cover User
8 months ago
Emailing invoices to our clients is a basic accounting procedure that has to be available from MYOB... surely??? We do not want to use their online payment systems, but there is no way of verifying our business without supplying personal financial information and signing up for online payments!!!!