Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
3 years ago

Overdue Invoice Reminders

I am just wondering why the automatic overdue invoice reminders looks at the last emailed address and not the email address on the customer card.  We send an invoice to a customer and they respond as...
SDuddy's avatar
SDuddy
Experienced User
3 years ago

So what is the point of having a customer card with email addresses then?  How are we supposed to have procedures to update customer details, if reminder emails then get sent to an old address?  This actually creates more work because the customer asks us twice to update their details, and I have to apologise that this has in fact already been done but MYOB does not refer to the updated address to send reminders.  

Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi SDuddy 

 

Thanks for your feedback. As I mentioned earlier this feature is meant to sent the reminder to the same email address the invoice was sent to. I have passed your feedback on to the team.

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