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linhdo's avatar
linhdo
Member
3 years ago

Payment applied to wrong customer cannot reverse greyed out

Hi,  We have applied a customer payment to the wrong invoice.  The payment cannot be reversed because it is gregyed out - the payment looks like it was applied to an invoice dated after payment dat...
CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi linhdo 

 

After reversing the invoice then refund the credit note, effectively resetting the account balances to before the wrong payment was recorded, you can then record a Receive Payment transaction with the correct invoice, the bank account should reflect that deposit in the end. 

 

Please feel free to let us know how you go, or if you have any further questions.

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