Forum Discussion

3 months ago

Payment to Supplier shows 'missing bank details'

Hi we get this message on selecting Payment to Suppliers, but the Company bank account is correct as is the Supplier Bank Account. We ignore this message and the payment goes through the bank success...

Doreen_P

MYOB Moderator

3 months ago

Hi Suzanne_H,

First, you'll need to clear your AccountRight cache. After that, create a dummy transaction to process the ABA file and see if the warning message, "Missing bank details," will show up again. You can also remove and then re-enter the bank account details for both supplier and business. If you still encounter the same warning message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Best regards,

Doreen

Suzanne_H
3 months ago
Thanks Doreen, I'll give the Cache clearing a go. And re-enter the company account. There are too many Suppliers to re-update....around 300.
Cheers,
Suzanne
- Princess_R
  MYOB Moderator
  3 months ago
  Hi Suzanne_H,
  
  Updating over 300 supplier bank account details is a big job. Clearing the cache should help, but if the problem continues, don't hesitate to contact our support team. You can call them directly or use one of the various support options available here.
  
  Cheers,
  
  Princess
  - Suzanne_H
    3 months ago
    OK will do - thanks Princess :)