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Hi lorrypnea,
I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.
Regards,
Earl
Im still having issues
- Isaiah_C24 days agoMYOB Moderator
Hi lorrypnea,
If you have access to the registered email, you may be able to reset the password using the 'Forgot Password' option on the login page. But if you're referring to a company file password, you’ll need to get an administrator (that is, a user who's been assigned the administrator user role) to set a new password for you. This is done in the User Access window.
If you’re the only administrator and you’ve forgotten your password, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
For detailed information and instructions to assist you with this, here is the link: Changing and resetting user passwords.
Regards,
Sai
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