Forum Discussion

lorrypnea's avatar
lorrypnea
Contributing User
2 years ago

Perpetual licence and Subscription

Can some one help me with how much does it cost to pay for a perpetual licence? and how much for the subscription base for one year?
lorrypnea's avatar
lorrypnea
Contributing User
6 months ago

Im still having issues

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi lorrypnea,

 

If you have access to the registered email, you may be able to reset the password using the 'Forgot Password' option on the login page. But if you're referring to a company file password, you’ll need to get an administrator (that is, a user who's been assigned the administrator user role) to set a new password for you. This is done in the User Access window.

 

If you’re the only administrator and you’ve forgotten your password, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

For detailed information and instructions to assist you with this, here is the link: Changing and resetting user passwords.

 

Regards,

Sai

  • CarmenT's avatar
    CarmenT
    4 months ago

    Hi Sai,

    Thankyou for this however because our refund $2750 was higher than the customer overpayment it will not let me apply it against the overpayment. Can you please assist with how i treat the  $2750 and $2475

    Thanks!

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      4 months ago

      Hi CarmenT, 

       

      It might be best to get help from an accountant to record this properly since recording it in different ways can affect your file differently.

       

      Cheers, 

      Genreve

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi CarmenT,

     

    Thanks for sharing the details of your situation. To assist you further, here's an article that provides detailed guidance on how to assist you with this: Customer overpayments

     

     

    Regards,

    Sai

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Can some one help me with how much does it cost to pay for a perpetual licence? and how much for the subscription base for one year?

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Hi lorrypnea,

\n

 

\n

If you have access to the registered email, you may be able to reset the password using the 'Forgot Password' option on the login page. But if you're referring to a company file password, you’ll need to get an administrator (that is, a user who's been assigned the administrator user role) to set a new password for you. This is done in the User Access window.

\n

 

\n

If you’re the only administrator and you’ve forgotten your password, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

\n

 

\n

For detailed information and instructions to assist you with this, here is the link: Changing and resetting user passwords.

\n

 

\n

Regards,

\n

Sai

","body@stringLength":"1575","rawBody":"

Hi ,

\n

 

\n

If you have access to the registered email, you may be able to reset the password using the 'Forgot Password' option on the login page. But if you're referring to a company file password, you’ll need to get an administrator (that is, a user who's been assigned the administrator user role) to set a new password for you. This is done in the User Access window.

\n

 

\n

If you’re the only administrator and you’ve forgotten your password, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

\n

 

\n

For detailed information and instructions to assist you with this, here is the link: Changing and resetting user passwords.

\n

 

\n

Regards,

\n

Sai

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Im still having issues

 

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Im still having issues

 

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