Forum Discussion

nolimit's avatar
nolimit
3 years ago
Solved

Previous invoices not working

Hi,   I have tried looking at my previous invoices so I can make payment adjustments.   A sign comes out to try again or contact Myob support if it continues.   Any suggestions??
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi SSchultz 

     

    Thanks for your post. You can process an adjustment pay to reduce the balance of RDO hours accrued. The Help Article, Adjusting leave entitlements, has instructions for processing that adjustment pay under To fix an incorrect leave payment or balance.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago
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Hi nolimit 


Can you please attach a screenshot of the error and we'll investigate this further?  

nolimit's avatar
nolimit
3 years ago
Copy LinkReport

Hi, everything else works. I can see my invoices on my phone app but not on PC.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago
    Copy LinkReport

    Hi nolimit 

     

    his can happen if the linked accounts for either tracking receivables or tracking payables are missing. 

     

    Please check and ensure that there is both a linked receivables and linked payables account in the file: 

     

    To check the linked receivables account

    1. Choose Manage Linked Accounts from the Accounting menu
    2. Click Sales
    3. Check the Asset account for tracking receivables has an account selected
    4. If this field is empty this would generally be the Trade Debtors account, however you should seek the advice of your accountant over which account to select.

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Hi,

 

I have tried looking at my previous invoices so I can make payment adjustments.

 

A sign comes out to try again or contact Myob support if it continues.

 

Any suggestions??

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Hi, everything else works. I can see my invoices on my phone app but not on PC.

","body@stringLength":"86","rawBody":"

Hi, everything else works. I can see my invoices on my phone app but not on PC.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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Hi nolimit 

\n


Can you please attach a screenshot of the error and we'll investigate this further?  

","body@stringLength":"325","rawBody":"

Hi  

\n


Can you please attach a screenshot of the error and we'll investigate this further?  

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event"},"localOverride":false},"Revision:revision:786169_1":{"__typename":"Revision","id":"revision:786169_1","lastEditTime":"2022-10-21T09:42:03.033+11:00"},"ModerationData:moderation_data:788365":{"__typename":"ModerationData","id":"moderation_data:788365","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:788365":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:202751"},"id":"message:788365","revisionNum":1,"uid":788365,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"AcceptedSolutionMessage:message:787013"},"conversation":{"__ref":"Conversation:conversation:785967"},"subject":"Re: Previous invoices not working","moderationData":{"__ref":"ModerationData:moderation_data:788365"},"body":"

Hi nolimit 

\n

 

\n

his can happen if the linked accounts for either tracking receivables or tracking payables are missing. 

\n

 

\n

Please check and ensure that there is both a linked receivables and linked payables account in the file: 

\n

 

\n

To check the linked receivables account

\n
    \n
  1. Choose Manage Linked Accounts from the Accounting menu
    2. \n
  2. Click Sales
    3. \n
  3. Check the Asset account for tracking receivables has an account selected
    4. \n
  4. If this field is empty this would generally be the Trade Debtors account, however you should seek the advice of your accountant over which account to select.
    5. \n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"238","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-02T11:57:38.290+11:00","lastPublishTime":"2022-11-02T11:57:38.290+11:00","metrics":{"__typename":"MessageMetrics","views":294},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:785967/message:788365","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1054","rawBody":"

Hi  

\n

 

\n

his can happen if the linked accounts for either tracking receivables or tracking payables are missing. 

\n

 

\n

Please check and ensure that there is both a linked receivables and linked payables account in the file: 

\n

 

\n

To check the linked receivables account

\n
    \n
  1. Choose Manage Linked Accounts from the Accounting menu
    2. \n
  2. Click Sales
    3. \n
  3. Check the Asset account for tracking receivables has an account selected
    4. \n
  4. If this field is empty this would generally be the Trade Debtors account, however you should seek the advice of your accountant over which account to select.
    5. \n
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