Forum Discussion

Coral3's avatar
Coral3
Experienced User
2 years ago

'Print/Email Invoices' function not accessible, 'Unable To Connect' mssg

Since 24th June 2022 every time we have tried to open the 'Print/Email Invoices' section in MYOB Accountrigt we get the 'Unable to Connect' message pop up, even though there is no issue with our internet connection. 

 

All other functions are working (that we're aware of), and this is happening from various locations each which use different internet providers, so it does not appear to be an issue with our internet connection.  Emailing of statements is unaffected.  

 

We have not been able to access the 'Print/Email Invoices lists' at all since 24th JUNE which is very frustrating. 

 

I seem to recall there was an update from MYOB sometime around that date & am wondering if that has caused this issue?

 

I would appreciate someone from the MYOB team advising how this can be fixed asap please.

 

Thank you in advance. 

17 Replies

Sort By
Replies have been turned off for this discussion
  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello Coral3 

     

    Are you able to please state the last 4 digits of your serial number as well as the company file Id that this is affecting. The company file Id is found by clicking on Help and choosing about MYOB.

     

    I should be able to resolve this once I have this information.

    • Coral3's avatar
      Coral3
      Experienced User
      2 years ago

      Hi Chris,

       

      The serial number ends in 4040

      Company File ID:  1

       

      Your help would be very much appreciated!

       

      Thank you

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        2 years ago

        I have run a script over your file, you should now be able to print the past invoices. 

        Please let me know if you need any further assistance.