Forum Discussion

BrookeA's avatar
BrookeA
Contributing User
6 months ago

Purchases Reports not working

Every month I print the Purchases Register Detail [All Purchases] Report in the desktop version to show our purchases over the past three months.  However, this report no longer works and I'm just getting a message saying "There's no information to display".  I have reset the filters, but it still doesn't work. 

I'm not sure why this report has stopped working when it worked previously.  I've also checked the Purchases [Item Summary] and Purchases [Item Detail] Reports and they don't seem to be working either.

 

We are using ProSpend as our Accounts Payable system, but I thought these reports have worked since we implemented ProSpend, but not sure if that's affecting it in any way. 

 

 

5 Replies

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 months ago

    Hi TraceyDJC​ 

     

    Do you use any 3rd party software which writes data to your file via API? For example from online sales or from other software? I have seen this behaviour before caused by one or more corrupt transactions.

     

    Regards

    Gavin

  • TraceyDJC's avatar
    TraceyDJC
    Member
    3 months ago

    Hi Brooke 

    Did you figure out what was wrong, as I am have the same issue now. 

  • BrookeA's avatar
    BrookeA
    Contributing User
    5 months ago

    Thanks Genreve, I tried your suggestion, but it did not work so I will log a support ticket. 

    Thanks

  • BrookeA's avatar
    BrookeA
    Contributing User
    6 months ago

    Thanks Genreve, I've cleared the cache and I'm still getting the same error message, so I will log a support ticket. 

    Thanks,

    Brooke

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi BrookeA​

     

    Thanks for sending through that screenshot. Sometimes errors like this pop up because AccountRight’s cache gets a bit stuck, even if there are transactions for those report settings.

    Clearing your AccountRight cache and giving it another crack usually sorts things out. If you do continue to get the same error message, feel free to reach out by creating a support ticket on the MyAccount page or go through our virtual assistant MOCA to get connected to our live chat team.

     

    Regards,
    Genreve