In Tray issue after update

Hi AnnaPoj 

If the icon does not have SE next to it, that means you're using PC edition and that's okay.

Please follow these steps to find the Appdata folder:

1. Open your Start Menu

2. Start typing: %localappdata%

3. Open the %localappdata% folder when displayed:

4. Open the MYOB Folder

Hi AnnaPoj 

The error log mentions " The process cannot access the file '**' because it is being used by another process" which means that there is a third party app on your system interfering with AccountRight, thereby causing the slowness.

Can you temporarily disable One Drive , antivirus apps and also confirm if you have installed PC edition or Server editon of the software?  

Thanks, I'll need some instructions on how to do all that

I'm a strategy consultant, not an IT expert I'm afraid

I can confirm that nothing has changed on my end in terms of One Drive, Norton etc

No idea which edition I downloaded, how can tell?

I've disabled One Drive, it did not fix the problem, In Tray remains painfully slow and is still flickering

Is there a known issue with Norton interfering with Accountright?  I have not changed any settings

thanks

Anna

Hi AnnaPoj 

It is known that any anti virus/protection software must be set to exclude MYOB from its scanning, otherwise it will definitely slow it down. First scan MYOB manually, then when happy it is safe, set your protection software to exclude MYOB from future scans.

Having said that, it will slow down all of MYOB not just In Tray - so there might be another issue with In Tray that MYOB is not aware of.

While you have not changed your settings, a new version of MYOB have been installed and in a different location to the last. Nortons may have been see to exclude the previous version - by you or someone else. It is important when setting an exclusion, you select the entire MYOB folder (and all subfolders), rather than a specific file.

I suggest you check and update the Nortons settings - ensure it is set to exclude all files in the AccountRight folder at this location:

C:\Users\<your windows user name>\AppData\Local\Programs\MYOB\AccountRight

This is the default location. Setting it here will prevent the need to update this setting each time MYOB updates.

If unsure how to set/check exclusions in Nortons, check your Nortons documentation.

Regards

Gavin

Thanks for that, given In Tray seems to be the cause of the go slow, and another person has commented they're havbing the same issue, plus the rest of my Accountright is not painfully slow, then I'm going to guess that it's not my Norton pulling it down

I'll work out how to exlude it from the scan, however given the above I'd suggest that is a very unlikely fix

In the meantime can you please investigate further as the issue is not only mine

thanks

Hi AnnaPoj 

Please try excluding AccountRight from antivirus scan, and let us know if that has made any difference. The desktop icon of AccountRight should have SE written next to it if you're using server version. 

I'm trying to exclude Accountright but the path provided doesnt exist:

C:\Users\<your windows user name>\AppData\Local\Programs\MYOB\AccountRight

I get to my user name, there is no AppData Folder.  Any ideas?

Also, the Icon does not eseem to have SE in it (in my toolbar), not sure if this is good or bad?

Many thanks

I've now excluded Accountright from my Norton scan but this has failed to fix the issue

Screens are still flickering, and painfully slow when Intray is open.  Seems OK when Intray is closed, not practical to keep opening and closing windows

Is there anyone who can assist?