Invoice reminder option is blank?
Invoice reminder option on both the customer card and preference is blank? How can I resolve this?
Forum Discussion
Hi Everyone
Thanks for your patience and feedback on this topic.
This is something that we have raised with our internal teams for investigation. As part of that investigation we have identified that this could be caused by an internal preference selected within the Internet Browser. While our teams further investigate this a workaround of opening AccountRight in a browser such as Google Chrome via navigating to app.myob.com or selecting Open in Browser from the Command Centre. Once in the browser, select to access the Invoice Reminders by Sales Settings>>Reminders>>Reminder settings
Tried this in app.myob.com - you can turn off all reminders but not choose for individual customers. I do believe it is MYOB issue. Quit blaming your customers for this - why don't you fix the issue one and for all!
Hi Anne-Marie12
Invoice reminders can be configured for an individual customer in the Browser Interface by navigating to the Contact record (Contacts>> All Contacts>>Select the desired customer) and selecting Reminder Settings - as outlined in the following screenshot:
Note: To configure invoice reminders for all customers in the browser interface go to the Business Name Menu (top right)>>Sale settings>>Reminders.
Thank you however, those followng this post are aware of the browser option. What we would like is for MYOB to fix the online version.
Hi Ninette
As has been indicated, this is something that we are reported to the required team and are awaiting a fix. The solution in the meantime is to use the browser interface. At this time we don't have any additional information that we can provide.
The reason for my most recent previous post on this thread was to alert another Community Forum user to the Invoice Reminder settings for an individual contact record, which they were struggling to locate - hence the direct tag/@mention to them. Apologies if this has offered confusion in this situation for yourself.
