Sending invoices for customers on hold
The most recent update is not working as below. Not sure why these updates were considered and implemented but MYOB just added more work to a the simple action of sending an invoice. If you are e...
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..........and to top it off. My team are sending invoices to customers who were invoiced in June. This is normal practise to do follow-ups for overdue invoices- note nothing is being changed it's a simple email. We have locked down for end of financial year while our accountant reviews.
As for being locked down, we usually lock down a month after 3 months and have always been able to continue to send invoices with no changes. NOW - if we try to email an invoice it is reading it as a change and stops from sending. Which means I have to unlock, wait until they are finished and lock again. I want to repeat WE ARE NOT MAKING ANY CHANGES JUST EMAILING AN INVOICE. When the coding was done in the latest the update someone made a mistake. Please FIX ASAP,
Hi Louisev_v4
I have spoken to non-myob a specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug, as you have also correctly concluded. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services who should be able to provide an interim solution.
Best workaround - use this method to print invoices - you may have to change Advanced Filters.
Regards
Gavin
Thanks Gavin
Appreciate your follow-up. There was no sense to this change so I assumed it was a coding error.
Yesterday I wasn't able to send from the print/email option for any customer on hold but can now - perhaps they are fixing? Fingers Crossed.
This is the unwanted gift that just keeps going. We are trying to do debtors with follow-ups and it's taking double the time with taking customers off and back on hold - what a fiasco!
Again - we are not changing an invoice but just sending them to customers. Please fix the mistake as soon as possible - MYOB is making a tough year tougher.
Hi Louisev_v4,
Are you encountering the same issue after changing the Advanced Filters? I recommend visiting this help page for more information: Reprinting or Re-emailing Invoices.
If the issue persists, why not try our virtual assistant, MOCA? It's designed to dive deeper into issues like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need—our live chat team is available to pick up where MOCA left off.
Regards,
EarlHi Earl,
I have the same problem not able to email old invoices if customer is on hold, don't see why I have to engage with MOCA it is time consuming.
Thanks
Ivy
Hi Louisev_v4
See here for a website that explains what causes this and gives 2 workarounds and a fix.
Regards
Gavin
