Forum Discussion

1087's avatar
1087
Member
2 months ago

Unable to open the sent invoice

Customer have been complaining about unable to access the invoice as it appears to say something went wrong contact issuing Buisness for assistance 
Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi 1087,

 

Thanks for the screenshot. This invoice issue has all sorted. Link should be working fine now. If it still won’t open, try to re‑send the invoice to regenerate the link or share the direct online invoice URL. You can also give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it out.


Cheers,

Shella

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