Hi Yanike
Thank you for your reply.
I have been contacting Workshop Software for the past two weeks and each time they say it is a display issue with MYOB. I first contacted MYOB as soon as the problem arose around 5/4/22. They mentioned something about trade debtors but I was unsure so I contacted the accountant and he could not see any issue but agreed that there was a problem.
Sales the day are receipted in Workshop Software and these come across into MYOB as receipts no invoice numbers (these are only visible if I click on the CR numbers which I need to do sometimes if two people pay the same amount). To match POS takings for the day I go to prepare bank deposit and click on the corresponding amounts to total the POS amount and these then get matched with the bank deposit.
The problem arose when the all the Sales starting coming across from Workshop Software to MYOB which show the Workshop Invoice number and person's name on the invoice and the amount they paid. As well as that the receipt comes through with $0 amount next to it. So to remove them off the screen I have to tick both of these.
Biggest problem is when I process 30 day account payments at the end of the week instead of coming through as an $amount it comes through as $0 and I am unable to match them at all.
The receipts are created in Workshop Software and these come across with a CRnumber as a payment. As there is private information on the screenshots I just need to confirm that they will not be visible to the community forum. Once that is confirmed I will send them through to you.
Kind regards
mazzstefa
