Forum Discussion

CCI's avatar
CCI
Contributing User
1 month ago
Solved

Recurring Sale Invoices not saving

Hi

I'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded.  This has only started happening since today. Is this a global issue or a glitch in my data file?

 

 

Desktop
  • Isaiah_C's avatar
    Isaiah_C
    1 month ago

    Hi CCI, 

     

    At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues.

     

    If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you.

     

    Regards,

    Sai

59 Replies

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  • Grouse21's avatar
    Grouse21
    Experienced User
    17 days ago

    HI Debbo,

     

    I just got my sorted fingers crossed. There is a bug with the recent update that is affecting certain computers so they are working on it. i could get my offlines to work on my other computer. this one hadnt had any nortons upgrades for at least few months as i only use ti to travel  I had a nortons upgrade utilities on the 29/1- i have uninstalled this and rebooted and removed MYOB cache and at this stage it is working- finger crossed. Not holding my breath. The reason on the chat line very helpful and patient . They will be sort an upgrade to sort this but dont know when 

  • Migrationexpert's avatar
    Migrationexpert
    Contributing User
    16 days ago

    I have no idea why Isaiah_C​ has flagged this issue as solved.  IT IS NOT!  I have tried every single option including backup and restoring, clearing cache, uninstalling and reinstalling and the system works for a while and then the issue starts again.  MYOB what are you doing about this issue, as we see no urgency in having the issue fixed!!

  • Debbo's avatar
    Debbo
    Experienced User
    16 days ago

    Mine too... cant eve n get into the company file at all now :(

    They better not be trying to stop the PC version by making issues. I wont be going to the online paid version thats for sure. I have had this version for nearly 30 years.

  • Debbo's avatar
    Debbo
    Experienced User
    16 days ago

    I cant even get into my Company files now. Come on MYOB, enough is enough, please fix this issue.

  • Debbo's avatar
    Debbo
    Experienced User
    16 days ago

    Sai, this issue is now even worse.

    I cant even login to a company file now. I have uninstalled and reinstalled, bot AR+ AR SE latest version.

    There is a massive software issue and MYOB need to sort it ASAP.

  • Debbo's avatar
    Debbo
    Experienced User
    16 days ago

    there is a bug for sure. I cant even login to a company file now. have done everything they say - twice now!

  • Debbo's avatar
    Debbo
    Experienced User
    6 days ago

    This has been an ongoing issue for over a month now. One day MYOB seems to work then it stops again. I cant even log into a company file now. MYOB keep closing my case.

    I have been a customer for over 30 years and am not happy. I feel it is a plot to get rid of the PC version!

    I have no intention of paying a monthly fee when i already own the software and it is more than adequate for me.

    MYOB need to fix this issue NOW!!!!!

     

     

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    4 days ago

    Hi Debbo​ , would you be able to send me a private message with your case number(s) so that I can look into why they are being closed when you don't feel they are resolved?

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