Recurring Sale Invoices not saving

I'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. This has only started happening since today. Is this a global issue or a glitch in my data file?

Desktop

Isaiah_C
1 month ago
Hi CCI,

At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues.

If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you.

Regards,

Sai

59 Replies

Mike_MYOB
Community Manager
3 days ago
Hi Debbo , would you be able to send me a private message with your case number(s) so that I can look into why they are being closed when you don't feel they are resolved?
Debbo
Experienced User
4 days ago
This has been an ongoing issue for over a month now. One day MYOB seems to work then it stops again. I cant even log into a company file now. MYOB keep closing my case.
I have been a customer for over 30 years and am not happy. I feel it is a plot to get rid of the PC version!
I have no intention of paying a monthly fee when i already own the software and it is more than adequate for me.
MYOB need to fix this issue NOW!!!!!
Toovey
Contributing User
7 days ago
Just had an upgrade installed, as below. Was able to update a previous invoice that I created last week, but still can't create a new invoice. I have resorted to creating invoices in an Excel template in the interim, which works because I only issue a few invoices every month but it isn't sustainable given GST returns etc.

I was hopeful that the issue had been sorted in this version, but it isn't - for me at least.
Debbo
Experienced User
13 days ago
support is not great :(
reibelpb
Cover User
13 days ago
Also started have this problem
Debbo
Experienced User
14 days ago
there is a bug for sure. I cant even login to a company file now. have done everything they say - twice now!
Debbo
Experienced User
14 days ago
Sai, this issue is now even worse.
I cant even login to a company file now. I have uninstalled and reinstalled, bot AR+ AR SE latest version.
There is a massive software issue and MYOB need to sort it ASAP.
Toovey
Contributing User
15 days ago
This is not a solution!!
Toovey
Contributing User
15 days ago
I've just discovered the same issue with my software. I issued a new invoice on Jan 17th with no problems, and I see there was an update installed then as well. I just tried to do my month end invoices and they wouldn't save. I've tried all the so called solutions on this thread and nothing has solved it. It seems clear to me that there is a bug in the last update that MYOB need to find and squash ASAP!
Debbo
Experienced User
15 days ago
I cant even get into my Company files now. Come on MYOB, enough is enough, please fix this issue.