Hi Bee202
Welcome to the Community Forum. It sounds like you have a credit and a payment for the same amount due to the reversal and processing it as a bank file.
If I am understanding correctly, on your reconciliation there should be a negative and positive amount. If you tick both of those, the amounts will cancel each other out and would allow you to reconcile.
If I am misunderstanding how its appearing on your reconciliation could you give some more information; taking a screenshot of the reconcile accounts window then attaching it in your reply or in a private message as well would be helpful (redacting any sensitive information).
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
