Forum Discussion

Rick_AGT's avatar
Rick_AGT
Contributing User
5 years ago
Solved

Sales Invoice Numbers Duplicated

I'm getting duplicated sales invoice numbers. Is there a fix? I'm using AU 2020.2.2 Build 2020.2.23.9038
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi Rick_AGT 

     

    Thank you for your post. 

     

    When you have the preference Warn for duplicate invoice numbers on recorded sales or purchases ticked ( Set up > Preferences > Sales/Purchases tab) you should be getting a warning so we'll need to do some troubleshooting. The first thing I'd like to try is Clearing the Accountright cache, as this can resolve odd behaviour.  After you've done this try entering a sale with a duplicate invoice number and see if you get the warning.

     

    Please let me know how you go.

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi Rick_AGT 

 

Thank you for your post. 

 

When you have the preference Warn for duplicate invoice numbers on recorded sales or purchases ticked ( Set up > Preferences > Sales/Purchases tab) you should be getting a warning so we'll need to do some troubleshooting. The first thing I'd like to try is Clearing the Accountright cache, as this can resolve odd behaviour.  After you've done this try entering a sale with a duplicate invoice number and see if you get the warning.

 

Please let me know how you go.

  • Rick_AGT's avatar
    Rick_AGT
    Contributing User
    5 years ago

    Ok so I didn't have that box ticked for sales invoices.  We have always allowed the system to generate its own what we thought were sequential numbers.  Ticking the box now shows a warning.  Thanks for your help 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.