Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB? I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail. On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

Hi LJZ,We are experiencing the same issue. Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case. We have a lot of December invoices to send out. Please someone fix this.

I am currently on hold with support. I'll let you know how I go. It's super important our December invoices get sent ASAP.

The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

LJZbruceVI think I have solved it. Go to Setup/Preferences/Emailing. I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts. I remember that a MYOB update in the past changed this automatically so checked again. Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates. It's quite annoying. Hopefully this will work for you as well.

We are experiencing the same issue and our security expert has formed the view that all emails from accountright@apps.myob.com are being marked by Microsoft as High Confidence Phish and being placed in Quarantine. In essence, every company that has high levels of cybersecurity in place will have emails from this address blocked. It seems this is due to a link that MYOB adds to every email that goes out from AccountRight:

Sales invoices emailed from MYOB not reaching recipients

LJZ
Experienced User
2 months ago
Hi everyone,
Just a quick update - the MYOB support team have now advised that there were delays with emails being delivered to recipients on Wednesday, 8 January 2025 (AUS time - albeit if this were the case, the emails should have eventually gone through but they haven't). Anyway, long story short, we are now able to send out sales invoices via AccountRight again. We have contacted a random number of customers to whom we have sent invoices to during the period 6-8 January 2025 and all have confirmed non-delivery, so we have reissued them today. If you too have experienced issues, I'd recommend doing the same. Hope you are all up and running again too! :)
- NikkiAP
  Experienced Cover User
  2 months ago
  LJZ that's wonderful but a fluffy version of the true events. I have both email and phone records showing that MYOB initially blamed our email provider and internet connection as the issue and it was not their issue. MYOB Suppor then stopped responding once it was confirmed that Microsoft was actually blocking the email address with even more screen shot evidence —despite MYOB’s claim that “emails have been sent from our server.” I worked for 3 organisations that day and all had the emails quarantine which is the said "delay". In fact, organisations that whitelisted the email address on the 8th January were still able to receive the emails on the same day. It appears MYOB either removed the link Microsoft was flagging as spam or contacted Microsoft directly to resolve the issue.
  - LJZ
    Experienced User
    2 months ago
    Couldn't agree more NikkiAP. I'm just glad it's fixed ... at least for now.
SAMIDUQUE
19 days ago
HI
Wondering if there is an issue emailing invoices again today. I have tried to send sales invoices 4 times and it is not showing up in the Email Log. I have tried emailing to myself and not receiving either.

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Sales invoices emailed from MYOB not reaching recipients

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