Forum Discussion

LJZ's avatar
LJZ
Experienced User
1 year ago

Sales invoices emailed from MYOB not reaching recipients

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

47 Replies

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    1 year ago

    I have sent an invoice to my personal address and received it.  So from what I can gather it's sending and receiving to same email that is causing the problem.  We have never had this issue before.  They still reckon it's just me though.

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    1 year ago

    Apparently there is no issue. 

  • bruceV's avatar
    bruceV
    Experienced User
    1 year ago

    Thank you. Can't believe they will actually speak with you. Hoping you get it sorted, and we do as well. 

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    1 year ago

    I am currently on hold with support.  I'll let you know how I go.  It's super important our December invoices get sent ASAP.

  • bruceV's avatar
    bruceV
    Experienced User
    1 year ago

    I pay $141.00 a month for features I barely use, and they can't help me with sending invoices from different business names. Now they can't help us send our invoices. If we can't get paid because of MYOB I believe we should be reimbursed for our monthly fee for the inconvenience and frustration this has caused. 

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    1 year ago

    Hi LJZ,

    We are experiencing the same issue.  Upon checking "View all activity" it shows that the emails have been delivered, however this is not the case.  We have a lot of December invoices to send out.  Please someone fix this.

  • bruceV's avatar
    bruceV
    Experienced User
    1 year ago

    Yes, I have sent the same invoices since last night through to right now 6 times to my inbox. As I run three business names from my ABN I send them to the inbox then to the client. I cannot figure why MYOB won't send my invoices. I have shut down and rebooted many times and even updated MYOB. Worst software. I don't know how much longer I will stay with them as this has happened several times before where it doesn't work for days.