Forum Discussion

Anna_Z15's avatar
Anna_Z15
Cover User
2 years ago

Sales showing in withdrawals column when reconciling

Hi, hoping someone can help! Why are some of my sales showing in the withdrawals column and some purchases showing in the credit column? I have checked allocation of all items and they are in the cor...
Sin6789's avatar
Sin6789
Member
2 years ago

Yes the payment on the bank feed matches the name on the invoice and have been applied to the corresponding invoices. 

Mike_James's avatar
Mike_James
Ultimate Cover User
2 years ago

Hi Sin6789 , please attach a screenshot of an example invoice (a picture of the invoice entry screen not the printed invoice), and also a screenshot of the recap screen (after opening the invoice select Edit, Recap...).

 

Be sure to blank out any sensitive information as this is a public forum. 

  • Sin6789's avatar
    Sin6789
    Member
    2 years ago

    No problem, please see attached screenshots.  

    • Mike_James's avatar
      Mike_James
      Ultimate Cover User
      2 years ago

      Hi Sin6789 , thanks for posting these details. I suggest you open up the activities list and edit the "Robbie - Electrical" activity - I think you'll find that the income account selected is the bank account, but it should be an income account starting with 4-. Might pay to check all the activities.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Sin6789,

      I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

      Regards,
      Earl

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