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..........and to top it off. My team are sending invoices to customers who were invoiced in June. This is normal practise to do follow-ups for overdue invoices- note nothing is being changed it's a simple email. We have locked down for end of financial year while our accountant reviews.
As for being locked down, we usually lock down a month after 3 months and have always been able to continue to send invoices with no changes. NOW - if we try to email an invoice it is reading it as a change and stops from sending. Which means I have to unlock, wait until they are finished and lock again. I want to repeat WE ARE NOT MAKING ANY CHANGES JUST EMAILING AN INVOICE. When the coding was done in the latest the update someone made a mistake. Please FIX ASAP,
- gavin123453 days agoUltimate User
Hi Louisev_v4
I have spoken to non-myob a specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug, as you have also correctly concluded. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services who should be able to provide an interim solution.
Best workaround - use this method to print invoices - you may have to change Advanced Filters.
Regards
Gavin
- Louisev_v43 days agoExperienced Cover User
Thanks Gavin
Appreciate your follow-up. There was no sense to this change so I assumed it was a coding error.
Yesterday I wasn't able to send from the print/email option for any customer on hold but can now - perhaps they are fixing? Fingers Crossed.