Sending invoices for customers on hold
The most recent update is not working as below. Not sure why these updates were considered and implemented but MYOB just added more work to a the simple action of sending an invoice. If you are e...
Forum Discussion
This is the unwanted gift that just keeps going. We are trying to do debtors with follow-ups and it's taking double the time with taking customers off and back on hold - what a fiasco!
Again - we are not changing an invoice but just sending them to customers. Please fix the mistake as soon as possible - MYOB is making a tough year tougher.
Hi Louisev_v4,
Are you encountering the same issue after changing the Advanced Filters? I recommend visiting this help page for more information: Reprinting or Re-emailing Invoices.
If the issue persists, why not try our virtual assistant, MOCA? It's designed to dive deeper into issues like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need—our live chat team is available to pick up where MOCA left off.
Regards,
Earl
Hi Earl,
I have the same problem not able to email old invoices if customer is on hold, don't see why I have to engage with MOCA it is time consuming.
Thanks
Ivy
