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HDG's avatar
HDG
Experienced Cover User
12 months ago

SLOW - SLOW - SLOW SYSTEM

Is anybody else experiencing the slowness of MYOB Account Right - desktop version?    I've cleared the cache on all machines, i've uninstalled and reinstalled, rebooted my router and still it's lik...
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  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi HDG,

     

    Thank you for your response.

     

    After reviewing your account on our backend, I've found that your file size is 60.3 MB. To exclude your AccountRight file from your antivirus software, you can follow the detailed instructions provided in this Help article: Speed and performance tips.

     

    Should you need any more assistance, please don't hesitate to ask. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

gavin12345's avatar
gavin12345
Ultimate User
11 months ago

Hi HDG 

 

How big is your file when you restore it offline? Ar2023 files tend to give slower response times once you have a certain size, for example anything over 1.2 GB is likely to be slow.

 

Have you excluded the latest update from your virus scan software?

 

Regards

Gavin

  • HDG's avatar
    HDG
    Experienced Cover User
    11 months ago

    Gavin thanks for responding. I have no idea how to check the size of my file and am not sure whether the file is excluded from my virus protection? Could you expand on this please?  

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      11 months ago

      Hi HDG,

       

      Thank you for your response.

       

      After reviewing your account on our backend, I've found that your file size is 60.3 MB. To exclude your AccountRight file from your antivirus software, you can follow the detailed instructions provided in this Help article: Speed and performance tips.

       

      Should you need any more assistance, please don't hesitate to ask. I'm here to help.

       

      If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

       

      Cheers,

      Princess

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