Forum Discussion

someone's avatar
someone
Trusted Cover User
3 years ago
Solved

To Do List Accounts Receivables shows $0.00 balance invoices

Need to revive this old issue, as it is causing problems with statements.   The responses from the original post https://community.myob.com/t5/AccountRight-Sales-and-purchases/To-Do-List-Accounts-R...
  • someone's avatar
    someone
    3 years ago

    Hi Tracey_H 

    Thanks for the reply and the details of the PM.

     

    Earlier today I adding a payment for the $0.002, but the UI didn't appear to allow it.

     

    Have just tried it again using the following steps and this appears to have worked:

    • Use the calculator UI to add the 3 decimal places in both the Amount Received and Amount Applied
    • Needed to also check the "Include Closed Sales" checkbox as this screen considers the sales as Closed

    Consider this now closed.

gavin12345's avatar
gavin12345
Ultimate User
3 years ago

Hi someone 

 

In the referenced post, you were sent a reply by private message. Can you share what replay was provided?

 

Regards

Gavin

  • someone's avatar
    someone
    Trusted Cover User
    3 years ago

    Hi gavin12345 

    I can't access my private messages (don't know why), but from memory, I recall it was to basically start a new company file!

    • gavin12345's avatar
      gavin12345
      Ultimate User
      3 years ago

      Hi someone 

       

      Seems a standard response when things get difficult :(

       

      What you describe most likely requires a fix through the back end - so MYOB would need to fix this file or you would need an outside expert to do it. If you want to contact an outside expert I would normally say send me a private message, however as these have been disabled for you, try doing an internet search on 'purge for myox' - the same company that provides a purge service also repairs myox (or AR2021) company files as well. There would likely be a repair fee, so try MYOB first.

       

      Regards

      Gavin

      • someone's avatar
        someone
        Trusted Cover User
        3 years ago

        Hi gavin12345 

        Appreciate the response, as I previously did request MYOB to have their developers provide a script and as usual heard nothing more.

         

        I am aware of an external expert that does this kind of work. Heck I can even do the SQL script, but I shouldn't have to, as we are a paying MYOB Cover and now Subscriber. (bolding is for MYOB, not you gavin12345)

         

        It's just soooo frustrating to get MYOB to fix thier errors and bugs